Data Deletion Instructions

You can ask us to delete your data at any time. We confirm deletion requests within 7 days and complete them within 30 days.

If you are a vendor who connected Facebook, Instagram or WhatsApp to TechoBot:

1. 1Facebook: go to Settings & privacy → Settings → Business integrations, select TechoBot and click Remove.
2. 2Instagram: go to Settings → Website permissions (or Apps and websites) → Active, select TechoBot and click Remove.
3. 3WhatsApp: ask us to disconnect your number from TechoBot. You can keep using the WhatsApp Business app.
4. 4Send a deletion request to hello@techosite.com (subject "Data deletion request") or by WhatsApp to +966 57 274 2918, including your business name and the connected Page, Instagram account or WhatsApp number.

Removing the app stops new data from reaching us. Your request in step 4 tells us to delete the data we already hold, including your account, catalog, tokens, conversations and orders.

If you are a customer who messaged a vendor that uses TechoBot: send a request to hello@techosite.com or WhatsApp +966 57 274 2918 with the phone number or Instagram/Facebook name you used and the name of the business you messaged. We will delete your messages and order details held in TechoBot and let the vendor know.

We may ask you to confirm that the account belongs to you before deleting data.